Permission for any returns or exchanges must be given by Lucy Doo PRIOR to returning any merchandise. Email Lucy Doo Inc. at All claims must be made within 3 days of receipt of your order.

Please refer to our Return Policy below to ensure that your return meets the criteria stated. Once we receive your package, please allow 5-7 business days for return processing. When your return is processed you will be sent an email confirmation.

You are responsible for any shipping and handling fees related to your return or exchange. We are not responsible for items that are lost while in-transit to us.

Return Policy

All merchandise must be returned unworn, unwashed, and with original tags attached. Items with makeup or any other smudges will not be accepted and your items will be sent back to you.

Merchandise must be returned within 14 days of the day you receive your package for a full refund.

Refunds will be processed on the same card used for the original transaction.
No returns or exchanges will be given on Clearance or Sale items.

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